52. Look Back In Joy (concluding chapter)

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 (I am at the point of completing my story yet I feel reluctant, no…maybe I don’t know how to have a fitting end to it. As I was writing about my early days a longing to relive the foibles and miscues of my youthful struggles pervaded over me. I didn’t want to stop writing. It was as if I would suddenly revert into a doddering old man once I rest my pen and write finis to the story. Is there still a lot to write about after the pinnacle of my career or is there a desire to finish with a flourish with a summary all my achievements? Success is not a fitting end to my story. So, I prefer to end with a lament to fallen joys and with a tinge of regret for not setting right the mistakes committed not so much as a young man’s foibles but of those that seemed deliberately done by a clear, wizened and worldly wise mind… deplorable things that one did consciously without conscience. Mentioning your regret for them should be sufficient atonement. You can’t say I won’t do it again. There is nothing more you can do.)  

In ACNielsen and I suppose in other multinational companies, corporate plans are expressed succinctly in numbers. Revenue growth, margins, market shares, head-counts, productivity gains, collectible agings, employee satisfaction scores and more numbers efficiently tell the state of the business without emotional descriptions to muddle the account. What is not eloquently reported in our presentation of corporate reports and plans are the travails of the working men and women who were on almost infinite overtime hours, the relentless business building efforts that eat up on time that should have been spent with their families. Of course we allude to these in our presentations but these are in terms of effectiveness measurement scores, overtime rates, shorter turnaround of projects, productivity hikes and stepped up employee amelioration programs. These are not expressed in the manner told us by our associates… like missing their seven-year-old’s birthday party, not being there for a son’s graduation exercise, not being able to care for infirm parents, missing a favorite TV program for months now… not seeing the sunset on the way home. There are no sections in the supplied presentation templates that would include this litany of workmen’s woes. They are the real reasons why we achieve our business targets.  How long can a company sustain ever increasing productivity levels? How much more can one spend on team building sessions and in reward and recognition programs to keep associates’ enthusiasm and energy to produce more? People’s physical and emotional stamina are less finite than the monetary resource of a large business. There will come a point where no amount of coaxing, bucking and flogging can elicit a response from a tired and numbed work force. They would have joined the legions of men and women who numbly trudge to work everyday and to return home to lead lives of repressed and unexpressed hopelessness.

Suspension of pleasures when young is a good thing. It helps build character and sets one’s feet solidly on the ground. The time for assimilation of knowledge and honing of skills is when you are young. It is also the time for hard work because you are physically able. The reward of this is that you will not probably have to work as hard in your old age. The youth do not die of hard work. This was what I believed in throughout my working life but towards my retirement I found it difficult to give this advice to the young managers in the organization for I have been a witness to the distressing trade-offs that had to be endured.

How many opportunities for shoring up marital relationships did you miss out on? How much joy did you let pass by when your young children yearned to be with you before they went off to become teenagers? Were you able to experience the pleasure of assuring and guiding them when they faltered as young adults? And for yourself, did you allow your natural creative talents to become stillborn or stunted because it had to wait for you to find time to nurture them. It is sad to have opportunities for joy expire on you…any bit of joy.

This is no indictment on any particular organization. There are only a few companies who do not have a resolve towards business dominance. Career people latch on to and swear by company visions and become driven lemming-like in their pursuit. Their falling prey to it is instinctive…an unambiguous statement of the human condition.

Life is a paradox. You are able to achieve a dream only to find out that this has been a phantom purpose all along. There is no real success, only delightful moments to reminisce. Go ahead pursue a dream but delight in the trivial milestones…relive the scenic stops, go back to chat with the old folks and little children, revisit the rosy path along the way and savor the fragrance…only then can you look back in joy.

 

Ed Roa former CEO ACNielsen Phils